By using our Services and/or registering for an account with SMART, you are accepting the terms of this Privacy Notice and our Terms and Conditions of Service, and you are consenting to our collection, use, disclosure and retention of your personal information as described in this Privacy Notice and in our Terms and Conditions of Service. If you do not provide the information we require or as required by law, we may not be able to provide all or any of our Services to you.

Personal Information

Personal information is information that can be associated with a certain individual and could be used to identify that individual whether from that data or from that data and other information that Smart has. It is a priority of Smart to keep this information confidential and secure, save and except as stated hereunder. We use a variety of safeguards to protect the information we collect about you.

Business Purposes

We may use information we collect for a variety of business purposes such as:

1. To route your calls or messages or otherwise provide you with service;
2. To bill you for products and services;
3. To verify your identity;
4. To provide customer and technical services to you;
5. To create, modify, improve, enhance, remove or fix our network, products and services, and their performance;
6. To identify and suggest products or services that may interest you;
7. To make internal business decisions about current and future offers, products and services;
8. To provide personalized offers, services and user experiences
9. To protect our rights, interests, safety and property and that of our customers, service providers, and other third parties; and
10. To comply with law or as required for legal purposes.

Fraud Prevention

We may use account information, or device information for investigations or prevention of fraud or network abuse.

Marketing

We may use information we collect to contact you about SMART and third-party products, services or offers.

Directories

We do not publish directories of our customers’ wireless numbers or provide such numbers to third parties without prior customer consent.

Types of Information We Collect About You

We collect information from you in order to provide our products and services. Examples of the types of information we collect include:

1. Personal Information. Personal information means information we directly associate with a specific person, for example your name, address or email address.
2. Contact Information. We collect information about you for contact and billing purposes, including your name, address, phone number and email address.
3. Credit and Financial Information: We collect information about your credit card or banking information, Social Security Number, and credit history so we can verify, process and bill for our products and services.
4. Network and Device Information. We may collect information about your use of your device and our network, WiFi usage, and performance information, as well as data relating to your use of our website, applications and other products and services.
5. Children. We do not knowingly solicit children to purchase our products and services or knowingly collect information from children. If you allow a child to use your account, phone or device, ensure that your personal information and passwords are properly secured.

Sharing of Informaction Collected About You

1. We do not sell your name, address or phone number to others outside the SMART corporate family to market those companies’ products or services.
2. Account Holder. If your use of our products and services is in conjunction with an employer discount or multi-line account, your employer or the primary account holder may have access to your information.
3. Transactions. We may provide your information to third-party service providers to process transactions or otherwise provide you service, such as billing companies or shipping services, or when roaming on another carrier’s network.
4. For Legal Process and Protection. We will provide customer information where necessary to comply with the law or any court orders.
5. Third Party Applications. When you install third party applications on your device, you may consent to third-party access to information from your device or on our network. Third-party application information collection is not covered under our Privacy Policy.
6. Retaining Your Information. We retain information for only as long as the information is needed for business, legal, or tax purposes.

Passwords

We provide password online access through smart-bz.com. For accounts with multiple lines, the primary account holder has access to account information on all lines on the account and may designate additional or more limited access rights for other users.

Changes to this Notice

We may amend this Privacy Notice at any time by posting the amended terms on this site. All amended terms automatically take effect 30 days after they are posted.